Refund policy

Return & Refund Policy 🐾

At [Your Store Name], your pets deserve the best—and we want you to feel confident with every purchase.

Returns
We accept returns within 14 days of delivery. To qualify:

Items must be unused, unwashed, and in original condition
Items must be in original packaging
Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns on items that have been used by pets.

Non-Returnable Items

Pet food, treats, or consumables
Opened or used pet products
Personalized or custom items
Sale or clearance items
Gift cards

Refunds
Once your return is received and inspected:

You will be notified of approval or rejection
Approved refunds will be sent to your original payment method
Please allow 5–10 business days for processing

Exchanges
We only replace items if they are defective, damaged, or incorrect. If this happens, contact us within 48 hours of delivery with photos.

Return Shipping

Customers are responsible for return shipping costs
Shipping fees are non-refundable
If the item is defective or we made an error, we’ll cover the cost

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 48 hours with clear photos so we can resolve the issue بسرعة.

📞 (346)-243-2499

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Refund policy